At ScreenProtection.com , we understand the critical importance of customer reviews in the success of our online business. That’s why we made the decision to start from scratch with customer reviews and introduce two separate systems to collect and manage this valuable feedback. Here’s a detailed look at our approach and how it benefits our customers and our business.

1. Building Trust and Credibility

Starting fresh with customer reviews demonstrates our commitment to transparency and continuous improvement. By resetting reviews, we provide an opportunity to accurately reflect the current quality of our products and services. This builds trust with new customers by showing that we are willing to consistently measure up to their expectations.

2. Two Review Systems: A Double Advantage

We have set up two separate systems to collect reviews:

Loox App :

• How it works: Loox randomly sends satisfaction surveys to some customers after their order. This method allows us to collect spontaneous and varied opinions.
• Visibility: Loox reviews are visible on our site in the dedicated tab, This offers a transparent and engaging showcase of our customers' experiences.

Google Business :

• How it works: Customers can freely leave reviews on our Google Business page. This system allows for great accessibility and public visibility of reviews.

• Here is the link if you want to leave your review on our site : Google Screen Protection Reviews . ⬅️ ( Just click on the blue link ).

• Advantage: Reviews on Google Business are particularly credible because they are external and cannot be edited by us, where customers can also see authentic images and testimonials. which builds trust with new customers.

3. Continuous Quality Improvement

Customer reviews are a valuable source of direct feedback. Through both of our systems, we collect rich and varied data, allowing us to identify strengths and areas for improvement. Whether it's for the quality of our products or the efficiency of our customer service, these reviews are essential to our continuous improvement process. You can also check out our blog post entitled " Complete Guide to Installing a Protect Plus Hydrogel Film ". ⬅️ ( Just click on the blue link ) In addition to our videos, this article offers you additional details to ensure your installation is 100% successful.

4. Search Engine Optimization (SEO)

Customer reviews, whether collected via Loox or Google Business, help improve our SEO on search engines. Regular and positive reviews increase the amount of user-generated content, which is valued by Google and other search engines. This results in better online visibility and increased traffic to our site.

5. Positive Influence on Purchasing Decisions

Customer reviews have a direct impact on purchasing decisions. By providing a platform for honest reviews and displaying them transparently, we help new customers feel confident and make informed decisions. Positive testimonials can inspire visitors to purchase, while constructive feedback shows our commitment to improvement and customer service.

6. Customer Engagement and Loyalty

Responding to reviews shows that we value our customers' opinions. It creates an open dialogue and a relationship of trust, thus strengthening loyalty. Customers feel heard and appreciated, which encourages them to come back and recommend our products to those around them. Important : It is crucial to prioritize dialogue by contacting us directly by email or WhatsApp, where you will find all the necessary information at the bottom of our homepage, before posting a negative comment . Such a comment can have a direct impact on our reputation and commitment. Installation errors can occur, due to stress or fear of failure, or there may be a film defect. In these cases, we encourage you to tell us honestly about the situation . We always find a fair solution for our honest customers.

Conclusion

At ProtectionEcran, we firmly believe that customer reviews are much more than just an indicator of satisfaction. They are an essential strategic tool to improve our products, optimize our service and strengthen our market position. By starting from scratch with reviews and offering two separate systems - Loox for detailed and visual reviews , and Google Business for accessible and public reviews - we are committed to complete transparency and exemplary customer service . This approach allows us not only to gain the trust of new customers, but also to retain existing ones, thus propelling our company to new heights of success.

Feel free to check out the Loox reviews on our website in the dedicated tab or leave a comment on our Google Business page to share your experience with us. Your feedback is valuable and helps us offer you the best possible service.

Not to be overlooked: always check the legal notices before making an online purchase! Each site should imperatively display its SIRET number, its address, a telephone number or an email address. Customer reviews also play a crucial role in establishing trust. Take the time to consider all of these elements to ensure a secure and reliable shopping experience.